Privacy Policy rbig33 – Your Personal Data Protection

1Introduction

Welcome to the rbig33 Privacy Policy. This document explains how the rbig33 platform handles your personal information when you use our services on the website rbig33.pro. We take our responsibility to protect the privacy of every user who trusts our platform seriously.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By registering an account or using rbig33's services, you agree to the terms set out in this Privacy Policy.

If you have any questions about how we handle your data, the rbig33 privacy team is ready to assist via the channels listed at the end of this document.

2Information We Collect

Rbig33 collects various types of information depending on how you interact with our platform. Generally, the information collected falls into two main categories:

Information you provide directly:

• Full name, date of birth, and ID card or passport number upon account registration.
• Email address, phone number, and residential address.
• Bank account details, e-wallet, or other payment methods you have registered.
• Identity verification documents (KYC) including copies of national ID, passport, and proof of address.
• Any information you provide when contacting the rbig33 customer support team.

Information collected automatically:

• IP address, browser type, operating system, and device information.
• Platform usage data including pages visited, visit duration, and actions taken.
• Transaction data including deposit history, withdrawals, and wagering.
• Cookie and tracking technology information described in further detail in Section 6.

3How We Use Your Data

Every piece of information we collect is used solely for legitimate purposes directly related to the operation of the rbig33 platform. The following are the primary purposes for which your data is used:

• Process account registration and verify your identity through the required KYC process.
• Process deposit and withdrawal transactions securely and ensure payments are received by the rightful account holder.
• Provide effective customer support and resolve any complaints or enquiries.
• Send important notifications related to your account, transactions, promotions, and service updates.
• Detect and prevent fraudulent activity, money laundering, and platform abuse.
• Fulfil regulatory, legal, and applicable authority obligations and requirements.
• Improve the user experience and develop new features based on platform usage patterns.

4Sharing Information with Third Parties

Rbig33 does not sell or trade your personal data. However, in the course of operating the platform, there are certain situations where your information may need to be shared with selected parties:

• Payment providers: Transaction information is shared with approved payment providers to securely process your deposits and withdrawals.
• Game providers: Usernames and game data are shared with game software providers integrated with the rbig33 platform to enable you to play.
• Identity verification services: KYC documents are shared with trusted third-party identity verification service providers for verification purposes only.
• Legal authorities: rbig33 will disclose required information when mandated by law, court order, or legitimate requests from law enforcement authorities.
• Business partners: In certain cases such as a company merger or acquisition, user data may be transferred to the successor entity with appropriate notice.

All third parties that receive rbig33 user data are required to uphold data protection standards equal to or higher than those we apply ourselves.

5Data Security

Rbig33 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. The security measures we employ include:

• 256-bit SSL encryption for all data transmitted between your device and the rbig33 servers.
• Passwords are stored using one-way hashing that cannot be decrypted.
• Two-factor authentication (2FA) is available for all user accounts as an added layer of protection.
• Continuous 24/7 security monitoring to detect and respond to cyber threats.
• Security assessments and penetration testing conducted regularly by independent experts.
• Access to user data is restricted to rbig33 staff who require it solely to perform their duties.

6Cookies & Tracking Technologies

Rbig33 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymised data on how users interact with the platform to help us improve our services.
• Functional Cookies: Store user preferences such as language and display settings to deliver a more personalised experience.
• Marketing Cookies: Used to display relevant promotions to you based on your interests and activity on the platform.

You can manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect the functionality of the rbig33 platform.

7International Data Transfers

As a global online platform, your data may be processed and stored on servers outside Malaysia. rbig33 ensures that all international data transfers comply with applicable data protection laws and are safeguarded by appropriate data transfer agreements.

All data transfers are conducted through encrypted channels and only to countries or entities that provide an adequate level of data protection as determined by Malaysian law.

8Data Retention Period

Rbig33 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Specific retention periods depend on the type of data:

• Account data and personal information: Retained for the duration of the active account plus 5 years after account closure.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's accounting and tax legal requirements.
• KYC documents: Retained for the period required by applicable anti-money laundering (AML) regulations.
• Customer support communication logs: Retained for 3 years from the date of last interaction.
• Cookie and tracking data: Retained according to the defined cookie lifespan, typically between 30 days and 2 years.

When your data is no longer needed, rbig33 will securely delete or anonymize it in accordance with established data deletion procedures.

9Your Rights as a User

In accordance with Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by rbig33:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any personal data that is inaccurate or incomplete.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction: You may request that we restrict the processing of your data under certain circumstances.

To submit any request related to the rights above, please contact the rbig33 privacy team. We will process your request within 30 days of receipt.

10Child Privacy

Rbig33 services are strictly for individuals aged 18 and above. rbig33 does not intentionally collect personal data from children under the age of 18. If we find that we have collected personal data from an underage individual, we will take immediate steps to delete that information and close the account in question.

If you believe a child has provided us with personal data without parental or guardian consent, please contact us immediately so we can take the appropriate action.

11Privacy Policy Amendments

Rbig33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform developments. We will notify you of any significant changes via a prominent notice on the platform or by email to your registered address.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. Your continued use of the rbig33 platform after any amendment is published constitutes your acceptance of the updated policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the rbig33 privacy team through the following channels:

• Live chat on the rbig33 platform — available 24 hours a day, 7 days a week for instant responses.
• Privacy email: [email protected] — we aim to respond within 72 hours.
• For general inquiries, you may also refer to the FAQ page.